Frequently Asked Questions
Everything you need to know about our sustainable sneakers and services.
What materials are used in Cariuma sneakers?
We prioritize high-quality, sustainable materials including GOTS-certified organic cotton, natural rubber, LWG-certified premium leather, and innovative recycled plastics.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return and exchange policy?
We offer a 60-day return policy for all unworn shoes in their original packaging. Exchanges are always free to ensure you find the perfect fit.
How does your 'Buy a Pair, Plant Two Trees' program work?
For every pair of sneakers purchased, we plant two trees in the Brazilian rainforest through our own restoration program to help restore biodiversity and carbon capture.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment options like Afterpay.
How do I clean my Cariuma sneakers?
For canvas styles, we recommend removing the insoles and hand-washing with mild soap and cold water. For leather and suede styles, use a specific cleaner and soft brush to maintain the material's integrity.