Returns & Exchanges
At Cariuma, we want you to love your sneakers as much as we do, which is why we offer a 60-day return window for all unworn shoes in their original packaging. We provide free carbon-neutral shipping for returns and exchanges within the United States to ensure your experience is as sustainable as it is seamless.
Start Your Return
Visit our online returns portal and enter your order number and zip code to initiate the process.
Print Your Label
Select the items you wish to return or exchange and download your prepaid carbon-neutral shipping label.
Pack Your Sneakers
Place the unworn sneakers back in their original shoebox and secure them inside a shipping mailer.
Drop Off & Refund
Drop your package at any authorized carrier location; your refund or exchange will be processed once the items are inspected.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing